At Monikapharamcy, we are committed to providing high-quality products and excellent customer service. Please review our cancellation and refund policy below:

Cancellation Policy:

1. Order Cancellation Before Shipment:

   • You can cancel your order for medicines or healthcare products at any time before shipment by contacting our customer support team.
   • Once the order has been shipped, cancellations will not be allowed.

2. How to Cancel:

   • If you wish to cancel your order, please reach out to our customer support via 9644242156 or email us at www.monikapharmacy.in with your order details.

3. Cancellation Charges:

   • In case of order cancellation before shipment, no cancellation charges will apply.

Refund Policy:

1. Refunds for Incorrect or Damaged Products:

   • If you receive the wrong product, a damaged product, or a product that doesn’t meet the quality standards, please contact us within 3 days from the date of delivery.
   • We will initiate a full refund or a replacement, depending on the situation.

2. Refund Process:

   • Once we receive the returned product (if applicable), the refund will be processed to the original payment method within [Number of Days] business days.
   • Refunds will only be issued for products that are in their unused and unopened condition.

3. Non-Refundable Products:

   • Medicines, supplements, or other healthcare products that have been opened, used, or are non-returnable by nature are not eligible for a refund.
   • Prescription-based products are also non-refundable unless they are damaged or defective.

How to Request a Refund:

• If you are eligible for a refund, please contact us at [Customer Support Email] with your order details and issue description.
• We may request a photo or other proof of the issue to process the refund.

General Terms:

• Refunds will be issued only if the product is returned in unused and unopened condition (except for damaged or defective products).
• Refunds will be processed to the same payment method used for the original purchase.
• We reserve the right to modify or update this policy as needed. Please review this page periodically for updates.

Contact Information:

• Customer Support Email: www.monikapharmacy.in
• Customer Support Phone: 9644242156