At Monika Pharmacy, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Return Policy outlines the terms and procedures for returns, exchanges, and refunds. Please read this policy carefully.
We accept returns under the following conditions:
The item must be unused, unopened, and in its original packaging.
The return request must be initiated within [Insert Days, e.g., 7 or 14 days] of receiving the product.
Certain items, such as prescription medications, perishable goods, or personal hygiene products, are not eligible for return unless they are damaged or defective upon delivery.
The following items cannot be returned:
Prescription medications
Opened or used health supplements
Items explicitly marked as non-returnable during purchase
Products damaged due to misuse or mishandling
To initiate a return, follow these steps:
Contact Us: Email us at Monikapharmacy85@gmail.com or call +91 62686 71404 with your order details and the reason for the return.
Approval: Our team will review your request and provide approval if it meets our return policy criteria.
Shipping: Once approved, pack the item securely and ship it to the address provided by our team. Customers are responsible for return shipping costs unless the product is damaged or defective.
Refunds will be processed under the following conditions:
Approved returns will be refunded within +91 62686 71404 business days after receiving and inspecting the item.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged product).
We offer exchanges for eligible products under the following conditions:
The exchange request must be made within 2 Days of receiving the product.
The item to be exchanged must meet the same eligibility criteria as returns.
If you receive a damaged or defective product:
Contact us immediately at Monikapharmacy85@gmail.com with photos of the damage/defect and your order details.
We will replace the product at no additional cost or issue a full refund, depending on your preference.
Orders can be canceled if the cancellation request is made before the product has been shipped. Contact us at Monikapharmacy85@gmail.com or
+91 62686 71404 to request cancellation. Once the order is shipped, the refund and return policy will apply.
For any questions or concerns about our Refund and Return Policy, please contact us:
Monika Pharmacy
Email: Monikapharmacy85@gmail.com
Phone: +91 62686 71404
Address: Kanak Smart City
Monika Pharmacy is your trusted partner for affordable medicines, expert care, and reliable services. With discounts, home delivery, and on-site doctor consultations, we are committed to your health and well-being.
